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Increasing Business Value

Increasing Business Value

I have represented many business buyers and sellers over the years and throughout numerous conversations with business owners, I have encountered the questions, “What is my business worth?” and “How do I increase the value of my business?” These two questions are actually much more academic than they may appear to be initially.  In all […]

Who Is Your Customer? (Part III--the saga continues)

Who Is Your Customer? (Part III–the saga continues)

I am writing this blog post as a rebuttal to all those out there who implied (or explicitly stated) that in Part I and/or Part II of this 3-part “Who’s Your Customer?” series I suggested that the overall context and alignment of the internal processes within any organization (The big Picture) are not important. The […]

Who is Your Customer? (Part II)

Who is Your Customer? (Part II)

Since I received a great deal of commentary on my July 7, 2012 blog post, entitled “Who is Your Customer?”, I have decided to blog about the topic some more this week to provide additional clarifying information. It is the inability to differentiate between the distinct elements of the value stream that leads to poor […]

Who Is Your Customer?

Who Is Your Customer?

    I have had many conversations that are focused on voice of the customer with business professionals in numerous different industries.  It is truly surprising to me how often I find that process owners at both high and low levels within their organizations have misidentified the customers of their processes. While the answer to […]

The “Other” Side of the Employment Equation

The “Other” Side of the Employment Equation

While much rhetoric today tends to portray job creation as a panacea or the silver bullet that will remedy unemployment, far too little attention has been placed on the other side of the employment equation—the supply side.  If you refer back to The Employment Model that Amelioration Incorporated first introduced in the fall of 2011, […]

The Importance of Precise and Accurate Definitions

The Importance of Precise and Accurate Definitions

Faulty definitions are the root cause of numerous issues that manifest themselves as significant business problems.  In other words, a lot of businesses fail to achieve what they want to achieve because they fail to properly define what they want to achieve.  Most business processes are operated by people—people who are subjective and prone to […]

Every Business Needs a Plan

Every Business Needs a Plan

Many entrepreneurs take business planning lightly and tend to start up and operate their businesses based upon gut-feel or intuition.  Others put off planning until later in their venture—when it may be far too late. Many successful business owners (as well as quite a few unsuccessful ones) will attest to the fact that the failure […]

Price Is Not Quality

Price Is Not Quality

In numerous conversations that I have had with business leaders, all too often the business leader will assert to me that his or her biggest quality issue is price. It’s not surprising to me that the organizations these individuals lead are experiencing difficulty getting their customers to pay the price that they are asking for […]

The Process of Business

The Process of Business

Merriam-Webster’s online dictionary defines a process as “a series of actions or operations conducing to an end.”  This definition is not unlike the classical process improvement definition that identifies a process as those certain activities that are undertaken to transform raw materials or inputs into finished products or outputs.  In accordance with the definition, every […]

Variation:  Process Enemy Number One

Variation: Process Enemy Number One

One of the key tenets of Lean, Six Sigma, Total Quality Management, and a host of other business process improvement philosophies is the reduction of variation within business processes.  The variation-focus is so important because process variation has profound implications for the repeatability and sustainability of the process itself.  In other words, it is impossible […]