Rich St. Rose, President and CEO is a results-oriented, highly driven Quality Executive and Business Leader with proven expertise in strategic planning, operational readiness and execution, and business start-up and growth. He is adept at building, managing, training, coaching, and mentoring successful cross-functional teams with a customer-service/satisfaction focus; developing and executing Total Quality Management training and certification programs; implementing corporate-wide Lean Six Sigma, Process Redesign, and Project Management initiatives; assessing organizational capability and executing multi-million dollar process improvements. He is an expert communicator and negotiator with strong attention to detail to ensure attainment of organizational objectives.
Rich graduated from the United States Military Academy at West Point where he obtained a Bachelor of Science degree in Mechanical Engineering (Aerospace) and subsequently served as a highly successful officer within the United States Army for 10 years. After his time in the military, Rich transitioned to the civilian sector, working his way up the ranks within Fortune 500 Companies to include General Electric, Capital One, and ADP. He has held the positions of Six Sigma Black Belt, Quality Group Manager, Senior Consultant, Director of Continuous Improvement, President, and CEO within the civilian sector and Battalion Operations Officer, Assistant Division Air-Defense Officer, Company Commander, Company Executive Officer, Tactical Control Officer, and Platoon Leader within the military.
Rich’s educational background runs deep. In addition to his undergraduate degree in Mechanical Engineering from West Point, he also holds a Master’s Degree in Business Administration from the University of Colorado at Colorado Springs and a Master’s degree in Computer Information Systems from the University of Phoenix. He is a General Electric-certified Lean Six Sigma Black Belt and a Project Management Institute-certified Project Management Professional. He is a member of the Project Management Institute (PMI) as well as the American Society for Quality (ASQ).
His career accomplishments include the development and implementation of training programs for both active-duty and reserve component military units; leading and managing cross-functional quality cluster teams spanning 15 global locations in six countries with a focus on collecting and analyzing voice of the customer data and re-engineering business processes to increase customer satisfaction within an $11.1 billion business unit of a Fortune 6, $125 billion conglomerate; managing global quality operations for the fifth largest credit card issuer in the world and the 14th largest financial institution in the United States; planning and directing the start-up and operation of a commercial real estate investment consulting and portfolio management firm; directing the continuous improvement operations for the largest payroll and personal services company in the U.S.; and consulting to both public and private organizations.
Rich’s goal with Amelioration Incorporated is to provide services to sustain entrepreneurship, existing business growth, and increased individual capability.