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Who’s Watch-ing Now?

Who’s Watch-ing Now?

I went golfing the other day and got paired up with another single. During the course of our round, the gentleman with whom I was paired asked me what I did for a living. I told him that I was a Business Process Improvement Consultant. He informed me that he was retired, but had worked […]

Business Process Improvement Counter-measures

Business Process Improvement Counter-measures

In last week’s post, I touched on the point that Business Process Improvement (BPI) is best measured in terms of its contribution to an organization’s net income. That sounds easy, right? Well, think again. As is the case with nearly all metrics, if the BPI program metric is ill-defined, it can drive dysfunctional behaviors and […]

Dis-continuous Improvement?

Dis-continuous Improvement?

Recently, there has been increasing chatter regarding how process improvement programs may have adversely effected corporate profitability.  I read an article published in Forbes magazine in July 2013 in which the author even goes so far as to suggest that continuous improvement can be hazardous to an organization’s health.  He then cites losses by Japan’s […]

Correlation Versus Causality

Correlation Versus Causality

The other day, I overheard a conversation where two individuals were discussing traffic conditions and car accidents.  One individual made the statement, “There are a lot more car accidents when traffic is particularly heavy.  So if you want to avoid a car accident, do not drive during rush hour.”  Though I was eavesdropping, this statement […]