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The Process of Business

The Process of Business

Merriam-Webster’s online dictionary defines a process as “a series of actions or operations conducing to an end.”  This definition is not unlike the classical process improvement definition that identifies a process as those certain activities that are undertaken to transform raw materials or inputs into finished products or outputs.  In accordance with the definition, every […]

Variation:  Process Enemy Number One

Variation: Process Enemy Number One

One of the key tenets of Lean, Six Sigma, Total Quality Management, and a host of other business process improvement philosophies is the reduction of variation within business processes.  The variation-focus is so important because process variation has profound implications for the repeatability and sustainability of the process itself.  In other words, it is impossible […]